We don’t like to have a frustrated customer.
Read our reservation and return merchandise policies. We want you to be informed.
1 – In order to make a reservation official a deposit must be made typically $100-500. INCLUDING GROUPONS, LIVING SOCIAL or OTHER FORM OF COUPONS.
2 – All reservations fees are FULLY refundable the day of the event. You may choose to use the reservation fee as credit to pay for any additional products or services rendered at the field.
3 – IF you do not show up the day of the event you LOOSE THE ENTIRE RESERVATION FEE
4 – You have up to 48 hours prior to the event to make date and amount of people changes to your reservation.
5 – Weather is not grounds for a refund. We play rain or shine. You are welcome to move the date of the reservation.
6 – In order to get a full refund all members of the party +/- 3 must be present. Otherwise a $10 fee per person absent will be assed. Ie: If you reserve for 10 people and 7 people show up you will receive a full refund. If only 5 people show up you will receive your refund minus $50 ($10 x 5).
7 – Having more people in your party is acceptable but note that we might not have all the equipment necessary for the extra people. Please call us and let us know if you will have more people than the amount reserved to ensure we have the equipment available for them.
8 – Exceptions to these rules may occasionally happen and will be analyzed on an individual basis.